FAQs About Counselling

Fees and Insurance

Insured

Services may be covered in full or in part by either your insurance company or your employee benefit plan. It is your responsibility to ensure that you have coverage. Things to keep in mind:

  • Does my insurance or employee assistance package provide mental health insurance benefits?
  • Will I need to pay a deductible?
  • How much coverage do I have, and how many sessions will be available to me given my coverage amount?
  • Will I need to have a doctor’s referral in order to receive benefits?

Katherine’s practice is under the supervision of Dr. Martin Rovers, Ontario Registered Psychologist at http://marriagetherapistsottawa.ca. Receipts for insurance reimbursement purposes are in his name.

Payment

Payment by cash or cheque at each session is preferred. Payment by debit or credit card is an option – please advise in advance of your session if you wish to use this method of payment.

Cancellation Policy

Missed session will be billed at full rate unless you provide 48 hours notice in advance of the cancellation. Exceptions will be made in the event of an emergency or illness.